We install and commission self-service terminals across western Kenya. When a terminal stops working, the queue at the branch grows and so does the pressure on the staff — our team focuses on bringing the equipment back into service as quickly as possible. That is exactly what we work on: terminal out of service.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Illustrative images of a typical intervention.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Real reviews from Kisumu clients.
"Four branches done in one week because they routed it properly."
"They arrived when they said they would, which is not common out here."
Serving Kisumu with quality materials and certified professionals.
Where to put machines, and how many.
Sourcing, import clearance and delivery to site.
Configuration and testing, then go-live.
Safe removal and data wiping of retired units.
Serial numbers and locations, with warranty dates.
Claims handled with the manufacturer on your behalf.
Contact us today and receive fast, professional service.